Refund Policy

1. Subscription Refunds

All subscription payments are processed by Waffo Pancake (our PCI-DSS compliant payment processor). Refund requests are handled on a case-by-case basis.

• Within 14 days of purchase: Full refund available for annual plans.
• Monthly plans: Refunds are provided for the current month only if requested within 48 hours of charge.
• After 14 days: No refunds are provided, but you can cancel at any time - service continues until the end of the billing period.

2. Processing Time

Approved refunds are processed within 5-10 business days and returned to the original payment method.

3. Chargebacks

If you dispute a charge through your bank, your subscription will be suspended pending resolution.

4. Contact

For refund requests, contact our support team at support@shortmind.ai.